hurriKane Solutions Answers the 911 Call for DuPage County
Chicago, IL - April, 2007 - Chicago website design firm hurriKane Solutions, LLC, recently upgraded the website for DuPage Public Safety Communications in Illinois. The revamped website greatly improves communications among key officials throughout the county. This new site also eases the burden on the call center by speeding up the flow of information to media outlets and the public."The DuPage call center website had multiple issues," said Seth Kane, President of hurriKane Solutions, LLC. "The call center was handling phone calls for non-emergency issues, and their website was not helping them deal with that burden effectively. We had solutions that could ease the burden on the call center and allow the county to improve contact with key officials."
"hurriKane Solutions provided us with a website that allows us to post secure information for police, fire chiefs and other key officials in DuPage county," said Scott Klein, MIS Manager for DuPage Public Safety Communications. "Plus hurriKane added a feature that updates traffic in the county so that media outlets can get live traffic information without having to contact the call center."
In addition to improving communications for the entire county and providing easy access to critical information, hurriKane Solutions also provided website tools that are easy to use. According to Klein, this has greatly eased the burden on his department, and made updating the website much easier. Klein also stated that hurriKane Solutions provided tools that allow his department to post job openings and manage information for job applicants. "We found hurriKane Solutions to be very quick to react to our questions, and to provide solutions for our needs," said Klein. "It helped make the entire process much easier."
The DuPage Public Safety Communications is one of the largest emergency 9-1-1 call centers in Illinois. The call center manages phone calls for 27 agencies in DuPage County. Forty-eight Telecommunicators are supported by six Operations Managers and other managers, three full-time technicians, an IT staff and an Assistant and Executive Director. The call center averages over 250,000 phone calls for service per year. For more information about the call center or to view the website visit www.ducomm.org.
ABOUT HURRIKANE SOLUTIONS:
Chicago-based hurriKane
Solutions is a private company which provides e-commerce website and online
solutions that affect and improve the bottom line for their clients. hurriKane
Solutions focuses on creating websites that make an impact, and specializes in
making clients' websites compliant for disabled users as well. Information about
the solutions provided by hurriKane Solutions can be found at www.hurrikane.com,
or by calling (312) 285-0408.